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Terms and Conditions

About Us and These Terms and Conditions:-

1.1 All sales shall be deemed to be made between the buyer and Anbo International Ltd T/A Floors 2 Go (“Anbo”) in accordance with the Terms and Conditions of Sale hereinafter mentioned (“the Conditions”). In the event of any conflict between the Conditions and any Terms and Conditions put forward by the Buyer, the Conditions shall prevail. By agreeing to order a Product, whether on the website or by telephone, you agree to be legally bound by the Conditions.

1.2 We reserve the right to amend the Conditions at any time. All amendments to the Conditions will be posted on-line. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions. No other term or changes to the Conditions shall be binding unless agreed in writing signed by us.


2.1 The prices for all materials or goods supplied and transportation shall be strictly in accordance with those prices applicable at the time of order and published by Anbo, unless otherwise confirmed in writing by Anbo. You will then be shown or told (on the site, or by our sales team), the charges you must pay including VAT, if applicable, and any applicable delivery charges. The prices are shown in the Checkout or will be fully explained in the case of telephone sales before you are asked to confirm the order.

2.2 You shall pay for the goods at the time of ordering, unless some other terms have been specifically agreed in writing between the buyer and Anbo. Any overdue accounts will attract a charge of interest at the rate of 2% above the base rate per month or part thereof.

2.3 You undertake that all details you provide to us for purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method, which you use, is your own and that there are sufficient funds or credit facilities to cover the cost of the Product/Service. We reserve the right to obtain validation of your credit card details before providing you with the Product.

2.4 While every effort will be made to ensure that all items shown are in stock Anbo offers no guarantee of availability and this electronic publication does not constitute an offer for sale.


3.1 Due to insurance restrictions all orders are made to ‘’Kerbside’’. This means that the goods will be unloaded at the nearest point of access to the delivery address for the delivery vehicle. You must arrange for the transport of the Product from the kerbside once it has been unloaded from the vehicle.

3.2 When you place your order you must notify us of any vehicle restrictions, weight or size restrictions that may affect vehicle access. We shall not be liable for any liabilities, losses, damages, costs or expenses if we’re unable to access your place of delivery. Please note that drivers DO NOT come inside your house or apartment building.

3.3 Please make certain that you check the goods for damage or wrong delivery before accepting delivery. If the Product does have an obvious fault, defect or damage on delivery, you must stipulate that the Product is faulty, defective or damaged when you sign for the delivery. No claim for damages or wrong delivery can be made if the carriers receipt is signed as ‘goods received in good condition’. Any claim for damages or wrong delivery must be made within 3 days of receipt of goods, failing which all claims shall be deemed to be waived.

3.4 Whilst every effort will be made by Anbo to ensure that the correct quantity and quality of goods are delivered within a timely manner to the Buyer, neither Anbo or the manufacturer shall be liable for any damages caused by such omissions or delays.

3.5 You are strongly advised not to book tradesmen or services or make other arrangements to deal with the installation of the goods until those goods are in your possession. Any such arrangements are made entirely at your own risk.

3.6 We cannot leave deliveries unless you or someone that you have authorised to accept the delivery is present. Anyone at the delivery address will be deemed to be authorised to accept the delivery. You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

3.7 We offer delivery to Mainland UK addresses. However, a surcharge may be applied to some Northern Scotland and Offshore addresses. Please feel free to phone for a quote for delivery charges in these areas or any Offshore Islands

Samples and Colouring

4.1 Our samples are provided for guidance only. These samples will vary as our Products are natural with no two products being identical.

4.2 The colouring of products shown on the Site may vary from the Product delivered to you due to limitations in the software or hardware you use to access the site.

Returning The product Without Fault

5.1 In accordance with the Distance Selling Regulations 2000, you have the right to cancel your order up to 14 days after the day upon which you receive the goods.

5.2 To cancel your order you must inform us either in writing or by email:sales@floors2go.co.uk.

We will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company and will depend on the size of your order). All goods must be packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 14 days of satisfactory return of product.

Faulty Products

6.1 In installing or using any goods or equipment supplied by Anbo, the buyer or the buyer’s fitter shall ensure that he or she:

• Uses the Product strictly in accordance with those instructions. • Uses a suitable damp proof membrane on ground floors; • Uses the correct underlay • Fits the flooring correctly • Observes all instructions directions and warnings issued by Anbo or the manufacturer

Any deviation or failure to follow the above guidance may result in any guarantees or warranties relating to the goods being void.

6.2 We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

Circumstances beyond Our Control

7.1 All cases of Force Majeure such as wars, riots, strikes, lockouts, bankruptcy, terrorism, storm, fire, water damage, earthquake, natural disaster, accident, delay in transport, breakdown of factories or those of our Suppliers or any other unforeseeable events give us the right to postpone the fulfilment of the contract, as well as to cancel it partially or wholly without thereby conferring on the Buyer the right to claim damages against Anbo or the manufacturers, regardless of whether the circumstances in question could have been foreseen.

7.2 If we have contracted to provide identical or similar Products to more than one buyer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.

Our liability to you:

8.1. If we fail to comply with the Conditions we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Conditions or our negligence. Anbo’s total liability to you shall not, under any circumstances, exceed the price of the products you have purchased. We are not responsible for any loss or damage that is not foreseeable. Such loss or damage is foreseeable if it is an obvious consequence of our breach of the conditions. We are not responsible for any loss or damage which arises in whole or part as a result of your failure to comply with the Conditions.

8.2. Under no circumstances will Anbo or its agents be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for any loss of profits, sales, business or revenue; any indirect or consequential loss.

8.3. Nothing in the Conditions excludes or limits Anbo’s liability for death or personal injury caused by Anbo’s negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by s.12 or 13 of the Sale of Goods Act 1979; and defective products under the Consumer Protection Acts.


9.1 If any clause in the Conditions shall become or shall be declared by any court of jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as the Conditions shall be capable of continuing in effect without the unenforceable term.

9.2 Contracts for the purchase of Products (and the Conditions) and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non contractual disputes or claims) shall be governed by English law.. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

9.3 A person who is not a party to the contract has no rights under the Contracts (Right of Third Parties) Act 1999 in respect of the Contract.


This website is Administered by
Anbo International Limited T/A Floors2go
Unit 17 Central Trading Estate
Marine Parade
SO14 5JP
This website trades independently of the stores with the same name.

The registered office is at Unit 17 Central Trading Estate Marine Parade Southampton SO14 5JP. The Company’s VAT registration number is: 926 6142 22







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