Buy Online 24/7 - Store Opening Hours
MON - FRI 9:00am - 8:00pm
SAT - 9:00am - 6:00pm
SUN - 11:00am - 5:00pm
iconPhone 0121 359 0234

Delivery Information

At Floors2Go we offer our customers various delivery options: Standard and Next Day delivery options, and Click & Collect from your local store.

Standard Delivery

Our Standard delivery service provides delivery within 3 to 5 working days where items are held in stock.

A member of our dedicated customer service team will contact you within 2 working days to arrange specific delivery time that suits you.

Deliveries are made on your requested day approximately between the hours of 8am and 6pm.Normally our courier's will ring you to arrange a timed-delivery that suits you. This service is unique to Floors2Go customers. Where possible we will advise you at the time of order of approximate delivery lead-times. If there is a likelihood of a delay or we cannot fulfill your requested delivery date we will call you to discuss alternative options, exceptions may apply.

Standard delivery is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to carry goods into your property.

Next Day Delivery

Our Next Day delivery service provides next working day delivery where items are held in stock and orders are placed before 3pm.

We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock.

Deliveries are made on your requested day approximately between the hours of 8am and 6pm. Normally our courier's will ring you to arrange a timed-delivery that suits you. This service is unique to Floors2Go customers. Where possible we will advise you at the time of order of approximate delivery lead-times. If there is a likelihood of a delay or we cannot fulfill your requested delivery date we will call you to discuss alternative options.

Next Day delivery is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to carry goods into your property.

Click & Collect

Click & Collect method of delivery allows you to collect your stock from your local store within 3 to 5 working days where items are held in stock and orders are placed before 5 pm.

Firstly, a member of our dedicated customer service team will contact you to arrange your collection time. In some instances, depending on the availability of stock you may be able to collect your goods from your local store on the very next day (please wait for our customer service team to confirm the time of your collection before you visit your local store)

Delivery Considerations

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a "Red route" or there are time zone restrictions for example, please inform us at the time of order to discuss alternative delivery options. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for the failed delivery and the goods being returned. The return delivery charge for failed deliveries is a £60.00 minimum.

At Floors2Go we have partnered with reliable delivery partners to ensure delivery service levels are maintained. Therefore it is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.